Frequently asked questions

Please visit our Opening hours page.

Please note: The stated “closing times” are “last sitting times”. Last new orders to the kitchen are about 15 minutes after the last sitting time. Further orders and dessert orders can be made in the subsequent hour or so.  The restaurant actually closes about two hours after last sitting time.

We do not normally open on Mondays (all day) or for lunch on Tuesdays. 

However, if you are a larger party we can open Monday evening or Tuesday lunchtime by special arrangement. 

We typically do open for both lunch and dinner on Mondays and Tuesdays during the festive season in December.

Generally not. We are normally closed on Mondays – including bank holiday Mondays. We are also closed on Christmas Day, Boxing Day and New Year’s Day.
The only bank holiday we are normally open is Good Friday.
 

Parking is generally not difficult to find (by London standards).

After 7pm Monday-Saturday and all day Sunday there is free parking directly outside the restaurant in the loading bays.
There is meter parking in Borough Road and the streets just off it (eg Library Street) as well as in Garden Row. Parking in these bays and on single yellow lines in the vicinity is usually free after 6.30pm Monday-Friday and all weekend.

Please note that Paladar is located inside the TFL Congestion Zone and the ULEZ Zone. For more information please visit our Find Us page.
 

Yes, we are rated as one of the top dedicated gluten-free restaurants in London and are 100% coeliac safe.

Guests arriving between 4.45pm and 5.45pm Tuesday-Friday can order from our great value Weekday Set Menu as a “pre-theatre” offer (two or three courses). 

This menu is not generally offered in the early evening; please ask for it when you arrive and/or mention it when booking.

See our Special Offers page for further information.

The main dining room and Amazon Lounge both have air conditioning, which we use during heatwaves in the summer. 

The courtyard garden is obviously not air conditioned, and we generally close the garden if temperatures exceed 28-30C. 

The bodega, which houses the Chef’s Table, also does not have air conditioning and can get rather hot during a heatwave.

Typically, during heatwaves, we try to anticipate the situation, and will reallocate tables to areas that may be too hot to the air conditioned areas. We will let you know if we plan to do this.

We welcome children of all ages, especially at lunchtime and early dinner – just let us know if you intend to bring a baby in a stroller/pram, or if you require high chairs for the table. 

Please note, it can be difficult to take strollers/prams into the garden and the Amazon Lounge. Please also note that the Chef’s Table is higher than our regular tables and seating is on comfortable stools with backs, so we don’t recommend this table for young children.
 

We have four highchairs and some limited space for strollers/pushchairs/prams.

Please do let us know if you need a highchair and/or if you are bringing an infant in a pram. 
 

 Yes, we do accept payment by Amex – and most Western card payment types, except Diners card.

Yes, Paladar is gay-owned and an inclusive safe space irrespective of gender or sexuality.

We exhibit art by Latin American artists (or inspired by Latin America) on our walls. This art is for sale. 

If a picture catches your eye, please ask your waiter. You can either buy it outright and take it with you or pay a 50% deposit and pay the balance when the exhibition ends. 

For more information please visit our Art page
 

Yes, we have password-protected WiFi which is free for the use of our guests. Please ask your server for the password.

Usually yes, as long as it is not more than a month or so after the expiry date. When booking, please give us the voucher code and mention that it is about to expire or has just expired. 

No, the only area where smoking and vaping is permitted is on the front terrace.
 

We work with Deliveroo, Uber Eats and Hungry Panda and can normally deliver to homes and offices in the local area during our opening hours.

For larger pre-planned office deliveries in central London (generally orders over £200) please contact us directly by email info@paladarlondon.com or give us a call on 020 7186 5555. 

For more information please see our Delivery and Catering page
 

Yes, you can click-and-collect food via Uber Eats or you can call us and pre-order on 020 7186 5555 and pay on collection in the restaurant.

We can sometimes offer external catering, where we bring our chefs and staff to your home or office – preparing and serving the food on site. In the past this has been restricted to central London, but please contact us via info@paladarlondon.com if you would like to discuss your project! 

For more information please see our Delivery and Catering page
 

Yes, we can offer you exclusive use of our various dining areas for private parties, celebrations, and corporate gatherings.

Please check our Group Bookings and Private Hire page for more information.
 

In general, if something is wrong or you are not happy, we would much rather you tell us at the time, so that we can sort it out there and then. 

We always welcome constructive feedback and suggestions; we have made many changes to our operating procedures directly as a result of previous guests’ comments.

If you are unable to resolve an issue whilst you are with us, please email us on info@paladarlondon.com and we will respond as soon as possible. 

If you have positive feedback, we always welcome you to share this through a public review on Google or Tripadvisor.
 

We generally keep lost property in the office for about two weeks before disposing of it. If you think you may have left something in the restaurant please contact us by phone (020 7186 5555) or by email to info@paldarlondon.com stating your name and contact number, the time and date you dined, which area of the restaurant you were sitting in and a description of the lost item.

We don’t currently have a loyalty or membership scheme, but we are in the process of setting up a “Paladar Passport” for some of our most loyal and regular guests.
 

Yes, the (covered/heated) courtyard garden is one of our most popular areas – particularly in the warmer months of the year. Please note we do not open the garden every day (especially during the colder months) and we always reserve the right to move your table from the garden to an indoor area for operational reasons, or due to extreme weather.
We also have a front terrace, which is not covered or heated. We sometimes use this on balmy summer evenings. The front terrace is the only area in the restaurant where smoking and vaping are permitted. For more information please see our Dining Areas page.
 

The quickest and easiest way to make a reservation is via the booking widget on our Reservations web page. 
Alternatively, if you are just making an initial enquiry and/or it is for a larger group you can send an email to reservations@paladarlondon.com or use the enquiry form on our Groups & Private Hire web page.
You can also call 020 7186 5555 if you are unable to “instant book” a table at the time you want – especially if it is at short notice.
 

Yes, it is possible to hire any of our four dining areas as a private space.
The most popular private dining areas are:
1) The Chef’s Table in the Bodega, which is ideal for a small gathering of 8-10 guests. 
2) Our atmospheric Amazon Lounge is ideal for a private dinner for between 12-24 guests and 
3) The (covered & heated) Courtyard Garden is perfect for parties of 25-32 guests. 
There are minimum spends for exclusive use of these areas. For more information please see our Group Bookings and Private Hire and our Dining Areas pages.

Yes, we can offer you exclusive use of our various dining areas for private parties, celebrations, and corporate gatherings. Please check our Group Bookings and Private Hire page for more information.
 

Yes, you can buy a bottle of our house sparkling wine on our Gift Vouchers  page. Once you have paid just send us the code and we will have the bottle chilled and waiting in an ice bucket on the table for when your friends arrive. 
 

We have four separate dining areas at Paladar – three of them indoors. See out Dining Areas web page for more information. Our secret courtyard garden is one of the most popular areas and is covered with a temporary roof to keep you dry. We have four powerful IR heaters to keep the chill off during colder weather, and sun shades and fans to keep you cool during warmer weather.
Please note, we don’t open the garden for all sessions during the colder winter months – and we reserve the right to move tables booked in the garden indoors for operational reasons or due to extreme weather conditions.
Demand for tables, both indoors and outdoors is generally quite high in the evenings – especially at weekends – so we recommend you secure a table well in advance.

 

We are located less than ten minutes' walk from the Old Vic, the Young Vic, and the two Southwark Playhouse sites (the original one on Newington Causeway and the new one at Dante Place).

Usually, yes, but it depends on how much you have and how busy we are. If you have hand luggage that is fine, but if you have many larger suitcases it can be a problem on busy evenings.

We consider a party of more than ten guests to be a group booking. We regularly host many different sizes of groups, celebrating many different types of occasion.
We handle group reservations manually (you cannot “instant-book” tables of more than ten) in order to ensure that you get the best experience. We also generally only offer our three Sharing Menus for groups. For more information please see our Groups and Private Hire page.

We are now serving our Summer Sunday Brunch as a special offer from 12 noon until 3pm on Sundays. 

We also have special brunch drinks - and a 90-minute bottomless option for the drinks too!

Chef Jose’s Tasting Menu should ideally be requested before arriving, and the last sitting for the Tasting Menu is at 8.15pm (6.15pm on Sundays). This is partly because we recommend a minimum of two-and-a-half hours to enjoy the Tasting Menu.
We do not serve the Tasting Menu for parties of more than 10 guests. (We offer the Fiesta Sharing Feast Menu for parties of more than 10). On Friday and Saturday evenings we may have to restrict the maximum table size for the Tasting Menu to four – the only exception being the Chef’s Table, where we can offer the Tasting Menu for up to 10 guests every day of the week if booked in advance.
Because it is presented as a series of small courses we do not recommend mixing-and-matching the Tasting Menu with the Daily Menu on a table.
Please note, we will always try to accommodate guests who would like to have the Tasting Menu without requesting it in advance, but it is not always possible to do this – especially on very busy evenings.
Tasting Menu Tuesdays offer the opportunity to try the Tasting Menus with a 20% discount. This applies with or without the wine pairings. Please mention this offer when booking as it is not applied automatically.
 

We do not generally bake cakes in-house, but we can supply wonderful birthday, wedding and anniversary gluten-free cakes from a local artisan cake maker. If this is of interest, please contact us by phone or email well in advance.

We have many birthday celebrations at Paladar and for most birthdays, we put some candles onto one of our desserts (or the dessert platter) and bring it to the table with a song
 

For group bookings (parties of more than ten) we generally only offer one of our Sharing Menus (Fiesta Sharing Feast Menu, Fiesta Lite Menu or Sharing Set Menu). 

We also offer various drinks packages for group bookings: 
• 6 bottles of our Chilean “house” red or white wine for £150 (equates to £25 per bottle)
• 10 bottles of Favela Beer for £50.
• 10 standard soft drinks for £25

Please see our Group Bookings and Private Hire web page for more information.

Paladar, in both Spanish and Portuguese, literally means the roof of the mouth. Beyond anatomy the word is widely used to describe taste, style and preference. 
In Cuba, however, the word has taken on the very specific meaning of being a small, independent (ie not state-run) restaurant. 
Our restaurant is not specifically Cuban - we describe ourselves as “creative Latin American” - but our Paladar is a stylish small independent restaurant where we appreciate taste and quality… hence our strapline “The Taste of Latin America”!