Fequently Asked Questions
Frequently Asked Questions
The last sitting time is the last bookable slot for lunch or dinner; our reservation booking widget will show these times. Last new orders to the kitchen are generally 15 minutes after the last bookable slot. Further orders and dessert orders can be made in the subsequent two hours. The actual closing time of the restaurant is generally about two or three hours after the last sitting time.
This is our weekday afternoon Happy Hour, which runs from 5-6pm Monday-Friday. We offer a “buy one get one free” deal on selected cocktails, house beer and glasses of house wine. The deal automatically ends at 6pm so please be sure to order by 5.55pm at the latest in order to avail of this offer. Any tables booked for La Hora Loca need to be returned by 7.30pm at the latest.
We have a restaurant licence (not a pub/bar licence) so we are not allowed to sell alcohol for consumption on the premises without food. Generally, we offer full meals, but subject to availability, we may be able to offer you drinks and nibbles or drinks and desserts. Please call to check.
Since the Covid pandemic we have gone cashless. Payment is normally only made by debit or credit cards, Apple Pay or Android Pay etc.
Unless in exceptional circumstances, we no longer accept payment in cash (although you are welcome to tip your server in cash if you wish)
We do not accept Bitcoin or other crypto currencies at this stage.
For payment of deposits, pre-ordered canapes or events we prefer a direct transfer to our bank account, details of which will be provided.
Yes, well-behaved and moderately-sized pooches are welcome to join you for lunch or dinner – particularly if you are seated in the garden. Please let us know when booking that you would like to bring your four-legged companion; we generally don’t allow more than two or three dogs in the restaurant at the same time.
We do not generally bake cakes in-house, but we can supply wonderful birthday, wedding and anniversary cakes from a local artisan cake maker.
We have many birthday celebrations at Paladar and for most birthdays, we put some candles onto one of our desserts (or the dessert platter) and bring it to the table with a song
Yes, you are welcome to bring a cake along as long as you also order some of our desserts. However, if the cake is in lieu of our desserts, then we would charge you a “cakeage” fee of £2.50 per person.
Either way, we are happy to keep the cake for you and then bring it out with candles and a song for the birthday boy/girl at the relevant moment!
We occasionally have live music for special events, but generally we do not offer live music in the restaurant.
We exhibit art by Latin American artists (or inspired by Latin America) on our walls. This art is for sale. If a picture catches your eye, please ask your waiter. You can either buy it outright and take it with you or pay a 50% deposit and pay the balance when the exhibition ends.
Yes, our adjoining Bodega is licensed to sell wines and spirits to take home. We sell our complete range of wines and spirits at retail prices (the wine is 50% of the drink-in price). If you enjoyed the wine you had with your meal, or would like to discover other Latin American wines you are welcome to buy a few bottles after your meal. If you live locally, or are just passing by, we are open for wine and spirit retail sales throughout the day until 11pm.
There are two steps up from the street to enter the restaurant – one from the pavement to the front terrace and one more step up into the restaurant at the front door. We will always help wherever possible. Once inside the restaurant we have a fully accessible WC.
The restaurant is inside the Congestion Zone and the ULEZ Zone. Parking is generally quite easy to fine.
After 7pm Monday-Saturday and all day Sunday there is free parking directly outside the restaurant in the loading bays.
On weekdays there is meter parking in Borough Road and the streets just off it (eg Library Street) and also in Garden Row. Parking in these bays and on single yellow lines is free after 6.30pm Monday-Friday and all weekend.
Yes, we have password-protected WiFi for the use of our guests. Please ask your server for the password.